Refund policy
This Refund Policy is effective as of Oct 25th, 2022
General rules:
1.1. This Refund Policy (hereinafter – the “Policy”) governs withdrawal rights of the Users;
1.2. We, acting through our support team may decide to change this policy in your favor on a case-by-case basis, however, our acts of good will shall not be interpreted as changes to the Policy as a general rule;
1.3. Unless directly provided herein all capitalized terms in this policy shall have the same meaning ascribed to them in our Terms of use.
Withdrawal procedure:
2.1 No Locking plan does not fall under these terms. As it is not locked, the user can withdraw at any time. Upon withdrawal, capital amount will be added to the withdrawal amount and the user can withdraw immediately.
2.2 6 Months & 12 months locking plans. For users who wish to withdraw before maturity, there will be a 30% penalty on capital amount. Upon termination 30% will be deducted from the capital and the balance amount will be added instantly to your withdrawal wallet for you to withdraw. No approvals are required, it is fully automated within our system.
